Terms & Conditions

At  https://mumbaimetalindustries.com/, we strive to ensure customer satisfaction with our plastic products. If, for any reason, you are not completely satisfied with your purchase, we have outlined our return policy below to guide you through the process.

1. Eligibility for Returns:

• Products must be in their original condition, unused, and in their original packaging.
• Returns must be initiated within [number of days] days from the date of purchase.
• Customized or personalized products may not be eligible for return unless there is a manufacturing defect or damage during transit.

2. Return Process: To initiate a return, please follow these steps:

• Contact our customer service team by [email/phone] within the specified return period, providing your order details and reason for the return.
• Our customer service team will guide you through the return process, providing any necessary instructions or documentation.
• Ensure that the product is securely packaged to prevent damage during transit.

3. Return Shipping:

• The cost of return shipping will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a traceable shipping method and purchasing shipping insurance for valuable items to ensure safe and timely delivery.

4. Inspection and Refund:

• Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned above.
• If the return is approved, we will process the refund using the original payment method within [number of days] days.
• Please note that shipping charges, if applicable, are non-refundable.

5. Exchanges:

• If you wish to exchange a product for a different size, color, or variant, please contact our customer service team to discuss the exchange process.
• Exchange requests are subject to product availability.

6. Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact our customer service team immediately.
• We may request photos or other evidence of the damage or defect to assess the situation and provide an appropriate solution, such as a replacement or refund.

Please note that our return policy may be subject to change without prior notice. We encourage you to review the policy periodically or contact our customer service team for any clarifications.

If you have any further questions or need assistance with the return process, please do not hesitate to contact our customer service team. We are here to ensure your satisfaction and provide a smooth return experience.